You say nothing good about yourself when you avoid making eye contact. — David J. Schwartz

The chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a patient, sympathetic listener — a listener who will be silent while the irate fault-finder dilates like a king cobra and spews the poison our of his system. — Dale Carnegie

If one gives answer before he hears, it is his folly and shame. (Proverbs 18:13)

Children depict adults in their drawings as legs with heads on them because that is how we look from their perspective. To give them attention you must get to their level, face to face. – Ray Cross

To give a person undivided attention means that, for you, for those moments, there is no one in the world more important than that person. That is why people are so complimented by undivided attention, and crave it so much. — Ray Cross